WHO CAN GET IT?

Green ISP Broadband can be supplied to anyone with a standard BT telephone line and an enabled BT Exchange. Check Availability Here

HOW DO I SIGN-UP/ORDER?
If you decide to sign up to the Broadband service your line/exchange will be re-checked for availability as you go through the process, real time line checking advising the speed the line can handle, if there is an existing DSL services on the line (which then prompts for a MAC code) as well as if there are any incompatible products on the line.

The ADSL Broadband speed available on your line depends on your BT exchange. Most exchanges now provide 512Kb, 1Mb or 2Mb 8Mb/Max and ADSL2+ up to 24Mb/s.

You will need a Splitter/Filter and an ADSL Broadband Modem or Router, which can be bought during the Sign-up procedure, at your nearest computer outlet or on-line at either Broadband Buyer or the DSL Warehouse.
Green ISP recommends that you use/buy our "preconfigured aDSL equipment for ease of set-up" or if you buy your own a Router such as the NetGear DG834 (for Mac and PC), as this configuration is completely independent of your computer, so is almost certain to be compatible with your operating system version. It also does not put a strain on system resources so you can expect better performance and the bonus of adding more computers too.

ADSL is not compatible with Alarm Systems which use 'out of band' (greater than 4khz) signaling, BT Highway S, Meter pulse facility and all ISDN and ISDN30 services. To check whether your alarm system or other equipment is compatible please refer to your alarm system/equipment manual or installer.

HOW LONG DOES IT TAKE TO BE ACTIVATED?
At the present time most ADSL lines are activated within 7 to 10 working days, once the line is declared ready for activation you will be given an estimated and Actual Activation via email a few days before the live date.

WHAT HAPPENS NEXT?
Once you have placed the order for ADSL services the procedure is that the Telecom's Engineers will do further checks on the condition and function of the actual line. Once this has been done then it is decided when the line will be Activated.
Your telephone line must be connected to an ADSL enabled BT exchange, it must also be of suitable quality to carry the ADSL frequencies.

HOW TO CONNECT AND CONFIGURE?
If you ordered hardware, for example an ADSL Router, you can connect and configure it and get ready for activation if you wish,( hardware is dispatched via a third party and is done next day via Courier or Royal Mail) or just wait until activation.

WHAT HAPPENS NEXT?
Once you have placed the order for ADSL services the procedure is that the Telecom's Engineers will do further checks on the condition and function of the actual line. Once this has been done then it is decided when the line will be Activated.
Your telephone line must be connected to an ADSL enabled BT exchange, it must also be of suitable quality to carry the ADSL frequencies.

HOW TO CONNECT AND CONFIGURE?
If you ordered hardware, for example an ADSL Router, you can connect and configure it and get ready for activation if you wish,( hardware is dispatched via a third party and is done next day via Courier or Royal Mail) or just wait until activation.

ONCE ACTIVATED, WHAT SPEEDS SHOULD I GET?
BT would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.

 

 HOW LONG DOES IT TAKE FOR MIGRATION?
Your migration should take place between 10 and 14 days from making the request to migrate. Remember that with service migration you can continue to use your existing ADSL connection throughout processing stage.

What happens if my current ISP doesn't support migration?
Please note that not all ISP's support outbound migration. You should check with your current ISP if you are not sure, and we advise that you confirm with your current provider regarding any contractual commitment. If you find that your ISP does not support migrations then you can still choose Green ISP as your service provider, by choosing to 'cease' service with your current ISP.

Has my exchange been upgraded for ADSL2+ or FTTC service? ABOUT ADSL2+.

The ADSL2+ service was launched on 31st March 2008 with 90% of BT exchanges currently enabled to provide the higher bandwidth services.
Please use the broadband availability checker to check the availability at your local exchange.

What sort of speed might I expect?
For many users ADSL2+ will provide an increase in line speed. However, 2+ is a rate adaptive service and the actual speed that a user will experience will be dependent on the line length and the line quality. It is quite possible for users in close geographical proximity to receive services with different speeds.
ADSL2+ provides download service at up to 24Mb/s. Although some users may experience line speeds at or close to this rate, the majority are likely to receive line (sync) rates around 10-15Mb/s

Actual data throughput speeds will also depend on contention in the external networks and the performance of the remote server etc. Many users report actual throughput at around 50% of downstream line rate. Please note that it is highly likely that different speed tester servers/applications will report widely differing results and at different times.

BT do advise that ADSL2+is delivered over a 'best efforts' network and that no guarantee is given that the line rate seen by End Users will result in throughput above that of the IPstream Home/Office fixed rate services (IPstream Home/Office 2000). Outside of busy periods, services may take advantage of any reduction in the core bandwidth utilisation which may be seen by End Users as an increase in throughput.

Will there be an immediate increase in speed?
Note: Regrades will take up to 5 working days from order to provision. There will then be a minimum 10 day period whilst the maximum line rate is determined.
When a user upgrades/orders ADSL Max the system will attempt to synchronise the user modem/router and the BT exchange DSLAM to determine the maximum stable rate (MSR). ADSL Max is rate adaptive - the BT system will record upper and lower line rates. Data will be collected for a MINIMUM of 10 DAYS before the lower line rate is rounded down and to become the MSR. The Fault Threshold Rate (FTR) will be set at a level 30% below MSR. There is likely to be some alteration to the line speed whilst the BT system undergoes 'training' to find the MSR. Once the MSR is set this will be the benchmark level for the lifetime of the connection.

Please Note.
If you have not been notified or activated within 10 working days then please let us know using the link below or calling 0870 7201690.
support[AT]greenisp.net

Remember:
You can keep an eye on the progress by logging into your Green ISP control panel.