Cancellation/Returns Policy .
For
the purposes of this Cancellation/Returns Policy Statement, "Green ISP" means
Green ISP (Company limited by Guarantee).
Green ISP requires
Cancellation/Returns period for services:
Cancelling before the service is activated, or under Distance Selling regulations.
-
Cancelling before the service is activated, or under Distance Selling regulations
- 1 Any non-business service from Green ISP, under Distance Selling regulations, can be cancelled, without penalty, within 7 working days.
- For a broadband activation, the 7 day period starts on the day the line is installed, but if the service is used at any time the right to cancel is lost.
- For supplied equipment, the 7 day period starts from the day after the equipment is received. We will not pay the postage costs for the return of the equipment in these circumstances.
- Any third-party costs associated with activation of the line will still be payable (such as partial or full activation fee). These costs are applied to us by our supplier.
- If the request to cancel the line is received within 48 hours of the date it is due to be installed, the full cost of the line will be payable.
- A sliding scale is used to determine how much is payable if the cancellation request is received more than 48 hours before the line is due to be installed.
|
|
We need the request in writing or via email to the following:
Green ISP
Unit 21
Hebble End Mill
Hebble end
Hebden Bridge
West Yorks.
HX7 6HJ.
Customer Services:
service@greenisp.net
.................................................
For all other Terms and Conditions see:
http://www.greenisp.net/terms/adsl_terms.htm
If you would like to contact Green ISP in regards to
this statement, please do so.
policy@greenisp.net
|