ABOUT GREEN ISP
Founded in 2003, Green ISP is a not-for-profit, forward thinking, innovative Internet Services Provider (ISP), which aims to secure its vision of being securely placed to meet the understanding and requirements of our fast changing world, society and environment.
BROADBAND PACKAGES
Home and Business Broadband, SoGEA – FTTC, Ethernet, Ultra fast FTTP. Leased Ethernet Lines and more…. INCLUDES
Free greenisp.co.uk email (optional).
Shorter 3 Month contract options SoGEA only.
All products £70 install / half price Migration
£70 install fee for SoGEA and FTTP – For SoGEA if switching to us, half price by way of refund 50% on completion of switch
HELP AND SUPPORT
If you do not find the information you require in the Green ISP “Client Area” when you are logged into your account, or you cannot log in for whatever reason, then please use our Support Ticketing System, and we will try to respond within 2 hours (usually sooner).
About Green ISP
WHAT IS OUR PHILOSOPHY?
We offer high quality internet services such as vDSL / FTTC (Fibre Broadband), FTTP via LLU or BT 21st Century network, also Leased Ethernet Lines.
Sustainability is key: (Not only being “Carbon Neutral”) We were the UK’s first ISP to take this issue seriously.
Sustainable Development and Business “meets the needs of the present generation without compromising the ability of future generations to meet their needs” Photosynthesis? “Sequestration” or “Carbon Fix” Is the conversion/absorption of carbon dioxide and water into a sugar called glucose using sunlight energy.
Oxygen is produced as a waste product. Chlorophyll is the “green” chemical needed by plants for this process, CO2 is absorbed to help the tree grow. We “assist” in the offset of all of our estimated 25 Tonnes per year of CO2 (by “sequestration” or “Carbon Fix”) by working with TreeSponsibility, a community based Climate Action Group, we also plant a tree for every new Broadband and Web Hosting customer, in effect becoming “carbon positive”, we solar power our offices and operate within our environmental and ethical policy (we have been doing this since December 2003).
Deforestation accounts for nearly 20 percent of carbon emissions caused by human activities, according to the international scientific body Global Carbon Project and the CSIRO Division of Marine and Atmospheric Research.
Green ISP office is solar PV powered, all other electricity is supplied from renewable’s provided by Good Energy the UK’s first 100% renewable tariff. We aim to run our operations in a completely radical way, our energy consumption will be from renewable sources, and all consumables will be as environmentally friendly as it is possible. We aim to assure our vision of a business model fit for the future, so being as sustainable as we can be while impacting on our Planet as little as possible will help.
We strongly encourage the Re-Use of Broadband Routers/Modems etc if possible, however the Big Suppliers like Virgin and EE etc “Lock” or “Limit” the possibility to re configure and re use thier routers something we don’t do if you decide to purchase on of our pro routers.
HOW DO WE DO IT? THE NETWORK AND SYSTEMS. At this time we outsource most of our network IP and Transit infrastructure, so we can concentrate on the Green ISP vision and our own systems.
A few things we’re great at
Green ISP / Green WebHost did not and does not wait until ISO’s or other Standards are introduced or legislation passed to force us to be Environmentally and Ethically aware, pro-active and committed, we have been doing it Voluntarily since 2003, no other Hosting company or ISP we know of can claim that fact? If you know of one please let us know.
We work alongside other Organizations and Individuals who do the same. We have been leading this philosophy.
To add, we have been an Ethical Consumer Best Buy 3 times now.
Thanks.
ENVIRONMENTAL POLICY HERE
Environmental PolicyCUSTOMER SERVICE
Open Support ticketClient Testimonials
Don’t take our word for it – here’s what our clients say:
11/5/22
I would like to show my gratitude to your colleague Paul, who dealt with my support ticket.
He was very proactive, thorough, thoughtful and patient in his efforts to resolve our problems. We presented him with a potentially frustrating challenge, as we were not at home during the testing, and were slow to respond to his requests, but he expedited the ticket efficiently, politely and professionally.
Paul also telephoned to confirm details with us, which we appreciated.
He was sympathetic, and understood the frustration of being at work while also arranging for IT at home.
I would also like to praise GreenISP for the effective system. I used email because i was at work, but was also aware that i could call.
I’ll recommend Green ISP to anyone.
Kind regards,
William Hyner
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31/1/20:
“Hi Green ISP,
I just wanted to let you know that my broadband is working very well- better than it has done for years.
Thank you very much for being so helpful when it was being set up. I’ve had a very different experience with Green ISP than with other providers.
Kind regards,
Gail D – in Monmouthshire (Broadband Customer moving provider) …………………………………………….
15/7/2018:
“I have had various ISPs since the start of the internet and have found Green ISP to provide a truly Gold Standard in support. Always helpful and responsive to any problems, even if the issue is outside their control they have been forthcoming with advice on how to move things forward from configuring my router for better gaming performance through to dealing with third parties. 10 happy years.”
Julian Fuller – in Bedford (Broadband Customer) ……………………………………………. 10/01/2015:
“Thanks so much for all of your help so far. This is by far the best customer service I’ve had from any ISP.”
Sam Denning – in Gloucestershire (new FTTC Fibre Broadband customer)
15/10/21
“I recently reviewed my broadband provider in light of information from Ethical Consumer, which rated Sky a very poor 5/20.
Green ISP was jointly at the head of the table with 15.5/20. I admit I was a little nervous to switch to an unknown supplier for such an essential service – especially as I have minimal understanding of the technical intricacies – but from the very first phone call my experience of Green ISP has been excellent! I was happy to know that they do not send out branded routers by default – instead advising how to reuse an old box, or where to buy a suitable, cost-effective, generic one. When the day came to switch, I called twice for support with the configuration of my old router and Paul took time to patiently and efficiently talk me through a maze of unintelligible jargon, until everything was working perfectly.
I would happily recommend Green ISP to anyone who is looking for a new internet service provider, particularly to customers like myself who want to know that their suppliers are working hard to provide services in an environmentally sound way.
Kind regards,
Louise Field, Cumbria
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20/08/2020:
Thanks Paul!
It seems to be working again now (hug a tree).
And you win hands-down over whoever my neighbour is with for broadband as they spent all morning on hold on the phone!
You might be getting a new customer…
Best wishes,
Clare.
(Existing customer with a connection issue – Newcastle-upon-Tyne).
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17/12/2010:
Thank you for all your help. I am always pleasantly surprised at the customer service that I get from you guys.
Pete Laver
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07/06/2014:
On Thursday I lost my email connection. After a couple of messages and a phone call, Friday saw a resurrection of service! Checked it all out again today, and it’s fine. Terrific work. I thank the team.
Dave Knight. (Customer whose email account was disrupted by a server migration that day).
21/02/2024:
This is just a thank-you to Paul and Jon for your recent help when my router no longer worked.
On Friday I was given a second-hand TP-LINK router that a friend had surplus to requirements.
With your help, and advice from techy friends, I was able to be back on the internet from Sunday afternoon.
Recycling is king!
Regards.
Martyn.
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23/10/2020:
Your email reply was the perfect example of why I want to stay with Green ISP so much.
I’ve spent half this week on the phone to my mother’s ISP trying to find out why she gets barely a 10th of her paid-for speed.
An absolute nightmare of useless people reading a script telling me to turn it off and on again.
Yet with Green I get a clear, helpful reply in under 20 minutes, from someone who clearly knows what he’s talking about!
Absolutely the best customer service I’ve ever experienced!
John from Fleet, Hampshire
(Returning Customer looking for a SoGEA service)
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25/01/2014:
That sounds great, thank you.
This kind of service is fantastic and really sets you aside from the larger ISPs. I’ll go ahead with the upgrade.
Paul Whitehead (commenting on ease of upgrading to our “Unmetered Service” due to high monthly downloads) ……………………………………………….. 13/07/2011:
Many thanks for an excellent service and I will probably return once my future movements are clearer? Thanks again for an excellent service. Will recommend you to friends.
Don – in Lanark (ADSL Customer, moving home)
